POLICIES & PROCEDURES
TABLE OF CONTENTS:
I. GENERAL OPERATIONS
General: Paws and Paw Paws Daycare (PPPD as referred to hereafter) is owned and operated by Traci Pecot. The hours of operation are to ensure staff has adequate time to provide a safe and clean environment for all dogs in our care.
Location. The physical location for PPPD is 930 Robley Drive, Lafayette, LA 70503
Telephone. The phone number for PPPD is 337-534-4729
Business Hours. PPPD is open Monday thru Friday 6:30am-6:30pm and Saturday 7a-1p for daycare operations. Sundays are available for boarding pickup and/or drop off with times available 8am-10am and 4pm-6pm. PPPD also provides boarding services 24 hrs/day, 7 days a week.
Holiday Hours. PPPD is open most major holidays for boarding. We do not provide daycare services or pickup/drop off options on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
Evacuation Protocol. In case of emergency, PPPD is equipped with state of the art security and fire alarm systems. Should an evacuation be necessary, all owners will be notified to pick up their pets as soon as reasonably possible. For pets that are not able to be pick up, PPPD will provide reasonable services depending on the situation. PPPD is not responsible for injury or death that occurs as a result of natural weather occurrences for pets that remain in our care.
Emergency Services. PPPD does not provide veterinarian services. In case of an emergency, pets will be brought to their veterinarian listed on their profile during business hours by a PPPD employee. After hours, pets will be brought to the Lafayette Animal Emergency Clinic at 206 Westchester Drive, Lafayette, LA. All charges incurred are the responsibility of the pet owner. PPPD is not responsible for injuries that occur as a result of daycare play.
II. INTAKE PROCEDURES
All dogs accepted into daycare must pass an assessment test to ensure they are a proper fit for the daycare setting.
All dogs accepted into boarding program must provide proper documentation of vaccinations. All dogs must remain current on Rabies, Distemper/Parvo and Bordetella vaccines. The Rabies vaccine is required on all dogs by law and dogs will not be admitted if their Rabies vaccine is expired even by just one day. We reserve the right to deny admission to any dog if their vaccines are not current. Please be aware that the Bordetella vaccine takes several days to be effective, so we recommend that dogs receive their vaccines at least 7 days before their stay. It is your responsibility to bring your dog’s vaccination records from a licensed veterinarian at enrollment and each time your dog’s vaccines are renewed. Vaccines that are not administered by a veterinarian cannot be accepted because we cannot confirm the proper dosage, storage, and administration of those vaccines.
All dogs attending and participating in group play should be in overall good health and must be fit to play in an active environment. Dogs that have hearing conditions can be successful in group play, but dogs with vision impairments are generally not comfortable in a group of dogs. If your dog has hip or joint conditions, or other physical conditions, please discuss them with your veterinarian before your dog participates in group play. Please let us know if your dog has any health issues. We can care for many dogs with special health needs, such as special feeding, more frequent bathroom breaks, or mobility issues. There may be an additional fee required.
Check-in/Check-Out: Proper ID is required to check-in and check-out your dog. Dogs will only be released to the owner or to persons identified prior to pick up by the owner via written and signed documentation.
Leash: For the safety of our staff, customers, clients, volunteers and visitors, all dogs are required to enter and exit the facility on-leash. Remember, your dog may be friendly, but we may have other dogs in the lobby that have not been assessed yet.
III. FOOD AND MEDICATION ADMINISTRATION
Food is not administered for daycare attendees unless arrangements are previously made
Feeding times for dogs in boarding will be 6:30am-7:00am, and 6:30pm-7pm. We recommend that you bring your dog’s own food when boarding, but this is not required. Continuing their own food helps avoid digestion issues that can result from switching food. Please be sure all food is brought it in a sealable container or plastic container with lid. We recommend bringing extra food just in case your travel plans change. You may also want to consider increasing the amount of food that your dog typically eats due to the increased activity level. If you do not bring your dog’s own food, we provide a dry “house” food that your dog can eat. If your dog runs out of food, we will feed them our house food unless other arrangements are made.
Medication is only administered with proper documentation, per the instructions documented. PPPD does not supply medication or keep a supply of medication outside of basic first aid supply. Medication must be brought in the original packaging with the prescribed instructions included.
IV. CLEANING PROCEDURES
OUTSIDE CLEANING AND MAINTENANCE
Outside play yards and walking areas are constantly monitored during use for feces. All feces should be immediately picked up and disposed.
Daycare staff document cleaning procedures and the shift supervisor must acknowledge completion of cleaning
INSIDE CLEANING AND MAINTENANCE
Kennels are cleaned on an as needed basis during the day, with an overall cleaning occurring once a day to ensure health and well-being of the pets
Inside play areas are constantly monitored and cleaned during the day, with a full cleaning occurring once check-out is complete in the evenings
General cleaning occurs as needed. Every employee is responsible for ensuring a clean, safe and healthy environment for the pets in our care.
V. GROUP PLAY TIME AND GROUP DIVISIONS
Majority of the day is spent in play groups. Groups are divided mostly based on age, size, and energy levels. Additional consideration is given for temperament, individual requests and special circumstances
PPPD has three defined outdoor play areas to ensure the safety, comfort and security of all pets in our care
VI. PAYMENT OF FEES
Daycare fees are required to be rendered at the time of pickup. Dogs will not be released until payment is received.
Boarding services require a deposit to secure a spot. Deposit is 20% of service total and is applied to the services provided.
Grooming fees are required to be paid upon completion of services rendered
VII. RESERVATION AND CANCELLATION POLICY
To maintain the safety of the pets in our care, reservations for all services are encouraged. Walk-ins are accepted for any service if opening is available. When you make a reservation, you will receive a confirmation via email. If you do not have a reservation with an email confirmation, we may not be able to admit your dog if we do not have availability.
Daycare – a reservation should be made prior to drop off to ensure space is available for your pet; we do ask for 24 hours’ notice of cancelation for daycare services so your spot can be opened for another pet.
Boarding – a reservation is required with a 20% deposit; deposit will be applied to services rendered; 72-hour notice is required for the cancelation of boarding services. If notice is not received, the deposit is forfeited. Boarding reservations during summer and holiday periods require a two-night minimum stay, plus a $50 deposit. The two-night minimum stay requires that clients make a reservation for at least a two-night consecutive stay or will pay for a two-night consecutive stay even if the reservation is only for one night.
VIII. ANIMAL BITES/INJURIES
While we pledge to provide a safe, healthy environment for our employees, volunteers and pets, we do acknowledge that bites and injuries can occur. We will provide basic first aid as needed. If further care is required, we will follow the policy for emergency services listed in the Policies and Procedures manual. PPPD is not responsible for any injury as a result of dog play.
Risks: While we strive to achieve a safe environment for all dogs, we cannot prevent accidents, injuries, illnesses or changes in behavior. When you bring your dog to PPPD, you accept these risks and you release PPPD and its staff from all liability arising from the occurrence of such events. In addition, PPPD will not pay for vet bills if your dog becomes sick or is injured while with us.
While we do our best to supervise all activity, Paws and Paw-Paws cannot prevent injuries and accidents 100%. While accidents and injuries can occur at any time, there is a greater risk of an accident or injury if a dog participates in group play. Our group play is well staffed and our playroom supervisors are trained, but they are working with live animals that can be unpredictable. Dogs can sometimes receive puncture wounds or cuts, scratches, broken nails, sore paw pads, sprains or other injuries in group play. You need to be sure that you are comfortable with this prior to choosing group play for your dog. Also, it is important to check over your dog after they have participated in group play, boarding or grooming. While our staff checks over all dogs at least daily, punctures and cuts can sometimes be missed and can sometimes happen without our staff’s awareness. Even a small cut or puncture can become infected or cause more serious issues if not cleaned and properly cared for. It is your responsibility to closely check your dog for any injuries and to ensure that they receive the proper care.
PPPD welcomes volunteers to join us as part of our weekly calendar. Volunteers are not employed by PPPD and are not covered by insurance.
PPPD is an equal opportunity employer and does not discriminate based on age, race, religion or sex.
Employment with PPPD is at will and can be terminated at any time, for any reason.
PPPD does not guarantee hours. Schedules are subject to change at any time.
Recommended items to bring:
Bedding: We provide bedding for the dogs that are boarding with us so it is not necessary to bring; however, you may bring bedding for your dog if you are confident that it will not pose a choking hazard for your dog. Remember, your dog may act differently when away from home and may chew their bedding while away from home.
Toys: Feel free to bring one or two toys if you think it will make your dog more comfortable. Toys will remain in the kennel during daycare play. PPPD is not responsible for toys that are damaged or misplaced.
Please do not bring the following:
Bowls: We have plenty, so it is not necessary to bring a bowl for your dog.
Breakable Items: Please do not bring glass or breakable items.
Paws and Paw-Paws do our best to keep close track of everyone’s belongings, but mix ups and other accidents can occur. If you do decide to bring belongings for your dog, make sure that it is not something valuable and be aware that you are bringing them at your own risk. Lost or damaged items will not be replaced.
Behavioral Issues: Paws and Paw-Paws is not responsible for any behavior issues or perceived behavioral issues that may result from your dog socializing with other dogs. Remember, if you are not comfortable with the increased risks associated with group play, you may always elect an individual care plan for your dog.
Other Requirements: Dogs must have been owned by their owners for at least 7 days and may not have had any communicable disease within the thirty days prior to attending unless cleared by a veterinarian. Please keep the safety of others in mind. A written release is required from your veterinarian prior to your dog attending one of our facilities.
Collars: Some collars can cause injury or harm during play time. If necessary, we will remove your dog’s collar during open play.
Webcams: Live webcams can be viewed via client access on our website. This is a free service, so no refunds will be provided should our webcams not be operational.
Release of Photos/Video/Webcams: Photos, videos and webcam footage of the dogs, staff or clients may be used on the website, social media, lobby displays or in other marketing material. You consent to our use of your or your dog’s image, likeness and name in such marketing materials. All photos, video and webcam images are the property of Paws and Paw-Paws.
Fleas: All dogs attending PPPD are required to be free of fleas and ticks and be on a monthly flea treatment. If a dog is found to have fleas and/or ticks, we will attempt to contact you regarding options, and the dog will be placed in isolation until picked up for the day.
Abandoned Dogs: Dogs considered abandoned (dogs left without proper arrangements and payment for such arrangements) will be placed with local rescue groups to find a suitable and loving home. You understand and agree that if you abandon your dog, you may be unable to retrieve possession of your dog and will have no recourse against Paws and Paw-Paws.